I really love Jessi's work and artistry, however, my first buying experience was not good at all. I placed an order for 9 decks at the end of May and still have not received them(August 15th). They have not been shipped and I've tried to contact Jessi multiple times, along with filing a complaint with their 3rd party shopping system and still can't get any updates on the order or our organizations money back. Again, Jessi's work is amazin' and I'm a queer Black business owner too so I know it's hard to do it all on your own but this is REALLY bad business practices.
Like the other ladies have said I placed my order June 23rd and didn’t hear anything back. Jessi made an Instagram post on July 13 about a rebranding issue and that’s why the cards are delayed but my tarot course starts tomorrow and I don’t have any cards. People were asking in the comments about refunds and she said to DM her for a refund and I have yet to have my DM answered. I’m very upset because these cards weren’t cheap and I will have to go through my tarot course without cards because I can’t afford to buy a new deck until who knows when this one will arrive.
I never received my deck , I reached out and nobody replied it’s been 2 months
I am all about supporting black artists and tarot creators, so I ordered my deck in May. The last update received from Jessi was on June 7th. I've tried contact via e-mail almost 3 weeks ago and never got an answer. I am extremely disappointed by the costumer service and that I never got my deck delivered. I really wish I had a positive review to write down here. I will definitely dispute with my bank as well.
I would love to say that I’m enjoying these cards however, I placed a preorder back in February for this deck and another deck that was supposed to ship in May, but it never did. I’ve sent several emails and DMs with no response and apparently I’m not the only one. Yet these same cards are listed again for preorders that will allegedly ship in June, don’t hold your breath. This is very disappointing and disrespectful to not even issue a statement to your customers about their orders. I will be disputing with my bank.